Small Luxury Hotels of the World (
The data we collect and how we collect it
We may collect, store and use the following kinds of personal information:
• your first and last name, telephone number, postal and e-mail address, fax number;
• information about your computer and about your visits to and use of our web-site including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and web-site navigation;
• your private residence preferences and travel experiences.
We may ask you for personal information in a variety of circumstances, for instance:
• when you make an enquiry about an SLH private residence on the telephone or by e-mail, letter or fax;
• when you register with us, subscribe to our newsletter, enter competitions or register for promotions; or
• when you join the Club of SLH; or
• when you take part in surveys or provide us with feedback.
Our use of ‘cookies’
To make SLH Private Residences work even better for you, we also use 'cookies' to collect information about your use of the web-site. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access SLH.
Using your personal information
SLH may use your personal information to:
(a) administer the web-site;
(b) improve your browsing experience by personalising the web-site;
(c) enable your use of the services available on the web-site;
(d) send you goods purchased via the web-site and/or supply you with services purchased via the web-site;
(e) send statements and invoices to you and process payments;
(f) track your use of the reservation process and contact you once via email regarding your experience;
(g) send you general (non-marketing) commercial communications;
(h) send you e-mail notifications which you have specifically requested;
(i) send you marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by e-mail or similar technology (you can inform us at any time if you no longer require marketing communications);
(j) provide third parties with statistical information about our users but this information will not be used to identify any individual user;
(k) deal with enquiries and complaints made by or about you relating to the web-site.
Where you submit personal information for publication on the web-site, SLH will publish and otherwise use that information in accordance with the license you grant to us.
SLH will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
Disclosures of information
In addition, SLH may disclose your personal information:
(a) to the extent that it is required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend its legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which it is (or are contemplating) selling; and
(e) to any person whom SLH reasonably believes may apply to a court or other competent authority for disclosure of that personal information where, in its reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.